Senior Management are responsible for the Company's Quality Policy and totally committed to the Company’s documented System to ISO9001:2008. They will endeavour to ensure that there are adequate resources to develop, implement and continually improve the Quality Management System and Quality Policy and review its continuing suitability. The effective application of the system will ensure our customer service is enhanced in order to achieve and maintain high levels of customer satisfaction. The Directors are committed to conform with applicable statutory, regulatory and customer requirements.
The Company’s Quality Policy is supported by business objectives which are reviewed via The Management Review and then communicated to all employees. Additionally each written Quality Procedure will be based on core quality objectives.
Top Management will ensure employees are aware that quality is everyone’s responsibility. This will be achieved by Management communicating quality procedures and their objectives, to all employees in the company at regular intervals. All staff have access to the Quality Manual situated in the Management Representative’s area.
Communication to employees will be carried out during normal day to day allocation of work requirements, specific customer order instructions, whether documented or communicated verbally but will include:
Quality Management Representatives